We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.

With over 1,500 team members worldwide, we’re proud of our diverse, inclusive culture where everyone is encouraged to speak up, challenge thinking, create breakthroughs and collaborate openly. Our people are what set us apart, and we’re committed to creating an environment where everyone can thrive.

Reports to: Customer Operations Team Leader

Location: Nottingham or Sunderland

Hours: 36.5 hours per week, Monday to Friday (4.30pm finish on a Friday)

The Customer Operations Executive Mission:

If you're customer‑focused, detail‑oriented, and committed to operational excellence, we encourage you to apply and join our dynamic team!

We want you to live our company principles, bringing a strong consumer focus while always looking for ways to improve and grow in your role. Take ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individuality to the Pentland Brands team.

How you'll drive success:

• Take ownership and represent your designated customer base, ensuring alignment with both customer and commercial needs.

• Work closely with key partners in your portfolio to maintain strong relationships and provide tailored support.

• Oversee order placement, order book management, stock allocation, and logistics, ensuring timely and efficient order fulfilment.

• Monitor and address issues in customer order books, using and promoting exception reports to streamline processes within your team.

• Organise, track, and fulfil in‑season order requests accurately and on time.

• Manage stock allocation, logistics, and distribution requirements.

• Provide timely updates to customers, report on progress, and address any potential issues proactively.

• Identify, communicate, and resolve issues impacting Customer OTIF (On Time, In Full).

• Handle order cancellations, credits, debits, non‑faulty returns, VAS, and distribution centre (DC) requirements.

What you'll need to thrive:

• Strong organisational and time‑management skills

• Excellent communication and interpersonal abilities

• Experience with order management and logistics (preferred)

• Confidence managing multiple accounts and priorities

• Proficiency in Excel

Alongside a competitive salary and discretionary bonus, we offer a comprehensive benefits package designed to support your wellbeing, flexibility, and life outside work. This includes generous holiday allowance with the option to buy more, hybrid and flexible working, enhanced family leave, pension and financial protection, wellbeing support, travel schemes, and generous discounts across Pentland Brands and selected retail partners. You can find full details of our benefits and perks on our UK Benefits page.

The Interview Process

We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next:

1. Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.

2. Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working.

3. Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.