We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego.

With over 1,500 team members worldwide, we’re proud of our diverse, inclusive culture where everyone is encouraged to speak up, challenge thinking, create breakthroughs and collaborate openly. Our people are what set us apart, and we’re committed to creating an environment where everyone can thrive.

Reports to: Senior Business Analyst (Digital Solutions) |

Location: Pentland Bangalore, Ground Floor, Rosewood Block J, Embassy Manyata Business Park, Outer Ring Road, Bengaluru -560045, Karnataka, India

Hours: 36.5 hours per week, Monday to Friday (4.30pm finish on a Friday)

The [Role Title] Mission:

The Senior Business Analyst for Digital Solutions bridges business needs and technology solutions, combining strong stakeholder partnership with hands -on engagement in digital systems. They work closely with stakeholders to understand requirements, analyse processes, and translate insights into clear, actionable outcomes. Through collaboration, technical problem -solving, and a focus on continuous improvement, they help the organisation deliver value, enhance efficiency, and achieve its strategic goals.

How you'll drive success:

As our Senior Business Analyst for Digital Solutions you will be responsible for:

• Own and translate business and product requirements into deliverable solutions

• Partner with the Product Owner and SBA manager to understand product roadmaps and priorities .

• Understand business user pain points and operational barriers, and propose pragmatic technical solutions to address them.

• Translate business needs into clear user stories (or bugs), acceptance criteria, and functional specifications. Act as the liaison between business stakeholders and both internal development teams and external SaaS and technology partner

Drive delivery and backlog execution across digital platforms

Own and manage the product backlog,

• including prioritising and refinement

• Assign and track work in Jira, supporting developers through clear requirements

• Monitor delivery progress, proactively resolve blockers, identify and communicate risks, and propose mitigation strategies to ensure outcomes meet agreed scope and timelines

• Lead stand -ups and refinement sessions, nurture team on good practice, ensure all voices are heard and encourage inclusive participation.

Provide hands -on technical analysis, troubleshooting, and operational support

• Act as first -line technical support for business -as-usual issues, ensuring support desk tickets are resolved or appropriately translated into user stories or bugs.

• Investigate and diagnose issues by working directly with files, data outputs, logs, and platform configurations.

• Own issues end -to-end, coordinating fixes and engaging the appropriate internal teams and external partners as required to achieve timely resolution.

Ensure data quality and platform integrity across systems

• Support data quality, accuracy, and consistency across multiple systems, including (but not limited to) SAP, Hybris, and Elastic (ElasticSuite by EmeraldX) .

• Use data -led analysis to inform decisions and recommend improvements to data feeds, processing timings, and integrations, benefiting both IT teams and business users .

• Collaborate with cross -functional teams including (but not limited to) Master Data, Pricing, Merchandising, SAP Integration, and Customer Operations to resolve, prevent, and reduce recurring data issues.

Enable continuous improvement, testing, and knowledge sharing

• Define and execute test scenarios, including user acceptance testing (UAT) and regression testing, to ensure solutions meet agreed requirements.

• Create, maintain, and share clear documentation in Confluence, ensuring content is accessible to both technical and business stakeholders.

• Identify and recommend improvements to ways of working and processes s to enhance efficiency, quality, and overall delivery effectiveness.

What you'll need to thrive:

3–5 years’ experience in a Senior Business Analyst (or equivalent) role

• Proven experience working with cross -functional teams across business and technology functions

• Experience delivering training, facilitating workshops, and conducting system demonstrations

• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, including the use of formulas and analysis of large data sets

• Experience in using Jira, Confluence and/or other workload management/ticketing systems

• Excellent communication skills, with the ability to tailor messages for both technical and non-technical audiences

• Knowledge of SAP Hybris, SAP AFS, and system integrations is a strong advantage

• Ability to understand complex business needs, uncover root causes, and translate them into clear, actionable user stories, bugs, and functional specifications that work across both in -house development teams and external SaaS partners.

• Confidence working directly with systems, files, and data to investigate issues, diagnose root causes, and support resolution of complex operational and customer -impacting problems.

• Proven ability to work effectively with cross -functional teams including Product and Data teams , and external technology vendors to resolve issues, improve data quality, and deliver shared outcomes.

• A proactive approach to improving processes, data flows, and ways of working, supported by clear documentation, effective knowledge sharing, and communication that works for both technical and business audiences.

• Confidence to work independently, analyse information, and make well -reasoned decisions, while recognising when to escalate risks, issues, or dependencies to ensure the right outcomes for the business.
  
  We want you to live our company principles, bringing a strong consumer focus, while always looking for ways to improve and grow in your role. Tak e ownership of your work and be proactive in solving problems whilst communicating openly and treating everyone with respect and kindness. And, of course, let your creativity shine by bringing your unique style and individual ity to the Pentland Brands Team.

Alongside a competitive salary and discretionary bonus, we offer a comprehensive benefits package designed to support your wellbeing, flexibility, and life outside work. This includes generous holiday allowance with the option to buy more, hybrid and flexible working, enhanced family leave, pension and financial protection, wellbeing support, travel schemes, and generous discounts across Pentland Brands and selected retail partners.

The Interview Process

We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next:

1. Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have.

2. Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working.

3. Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.